Frequently Asked Questions
If your property sells quickly and you need the furniture removed sooner than initially planned, we are happy to arrange an earlier collection date with our removal team. However, there is no price reduction or refunds in the case of a shorter staging period.
AS THE CLIENT, CAN I PICK OUT THE FURNITURE AND DÉCOR FOR MY HOME?
Upon meeting with you and viewing the property, our stylists are able to discuss ideas and options for your space, however we do not provide personalised selections. We have a wide range of stock at any given time at our warehouse, and our talented stylists will make the selections based off what best suits your property and spaces.
AS THE CLIENT, WHAT IS THE PROCESS IF I DON’T PERSONALLY LIKE THE SELECTIONS, AND WANT TO MAKE SOME CHANCES TO THE STYLING?
In the case that there is a major element you don’t like or would prefer changed, we are open to discussing complete replacements at a cost of our truck and removalists time. We do ask for understanding that we make selections to appeal to as many potential buyers as possible, and this may not always be aligned with your personal style.
WHAT HAPPENS IF I ACCIDENTALLY BREAK / DAMAGE STOCK OR FURNITURE?
We are understanding of the fact that general wear and tear is something that happens. If there is minor damage to smaller décor items (for example, if a vase breaks) we ask that you let us know, but generally we would not charge for minor damages such as this. If in the event there is major damage to a large piece of furniture (for example, a lounge) we will work through repair options at the cost of the client, on a case by case basis.
WHAT HAPPENS IF THERE IS DAMAGE THAT OCCURS TO MY HOME DURING THE INSTALLATION OR REMOVAL PROCESS?
Our team of removalists are highly professional, and we are happy to report that there has never been an instance where any major damage has occurred at our installs. Our team take the time to make note of pre-existing damages to floors and walls, so there is never an instance of “did we leave that mark?”.